How You Can Develop Customer Loyalty Understanding and repeating what motivates your customers.   I don’t care about your latest customer satisfaction survey. I don’t believe in them. I want to know how loyal your customers are. So how do you check up on your customer loyalty? You should not have to ask a single…

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Is your leader a mentor, too? How To Know Fact. Great leaders have great mentors. Currently and in the past. And the best leaders are strong mentors to their teams. Interestingly, good leaders do not have to be the CEO – there are many effective leaders throughout effective organizations. An important role of a Mentoring…

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There is no normal. There are only priorities. Last week, I was in West Palm Beach. It’s one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my peers, and keep growing so that I can continue to offer higher value to my clients.…

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