Archive for May 2015
YOU CAN’T ACHIEVE CUSTOMER LOYALTY WITHOUT SATISFIED CUSTOMERS!
The other day my family was discussing what is going on in/with Russia. The discussion turned at one point to the fact that even as the price of gas plummets, interest rates are more than doubled, inflation is soaring and foreign currency is becoming harder to find Vladimir Putin retains an approval rating over 70%. …
Read MoreDO YOU KNOW HOW TO EFFECTIVELY COMMUNICATE? ARE YOU SURE?
Recently I have been reading a lot about miscommunication and the negative impact it can have. Successful, communication is imperative to all companies to ensure the highest levels of quality and customer loyalty are achieved. However, many leaders are poor communicators and put the onus on their employees to get the messages they send out each…
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