Principle Before Policy – The New Rules for Customer Service. Parts 1 & 2. Policies have nothing to do with success, principles have everything to do with the success of “people” – that leads to the success of “company.” To serve customers, a set of principles must be established, so that the policies can be…

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You know, I’m tired of entrepreneurs showing off their “exit slide” on their half-assed pitch decks. I’m tired of investors constantly looking for unicorns. I’m tired of community leaders encouraging their communities to build the next Kodak or whatever. It’s all a waste of time. If you want to take better care of your family,…

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What Stage of Business Development Are You In? So, you are an entrepreneur.  You are developing your business, and of course refining your product/service, talking to customers and ready to start seeking funding.  Or you don’t need funding and all you need is some (or more) customers. Are you a start-up business? Are you a…

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