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What follows from the speaker’s mouth, or computer, could be good or it could be bad.  We all would love it if our customers were going around bragging about us to their friends and colleagues.  However, human nature suggests that when we are communicating with colleagues and friends about our experiences at some vendor we…

As I have discussed every market, every product, every individual business with its unique set of customers has their own set of customer requirements that, if fulfilled, will generate on-going customer loyalty.  I define on-going customer loyalty as having two key ingredients.  The first is an ever growing set of customers who will utilize your…

WOW!  I am re-energized after spending an afternoon at the ASU Changemakers Start-up Forum.  As a new mentor at ASU SkySong I was asked to attend the forum and spend some time talking with budding entrepreneurs.  I really had no idea what to expect, but I thought if I could impart some of my experience in…

Thank you for checking out my blog. In future postings I hope to share my 30+ years of experience in managing business. I have fallen through many a rabbit hole throughout my years in ever increasing roles at a multinational business and as managing partner of a small 23 employee, $3m business.